Business Terms and Conditions



1.1 Definitions:

Bespoke Orders: the Customer’s order for customer made or bespoke goods made specifically to the Customer’s Specification, design or requirements.

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 11.6.

Contract: the contract between Fort Merchanting and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from Fort Merchanting.

Force Majeure Event: has the meaning given in clause 10.

Goods: the goods (or any part of them) set out in the Order.

Order: the Customer's order for the Goods,(such orders may be the Customer’s acceptance of Fort Merchanting’s quotation, the Customer’s purchase order form, online via the Website, Fort Merchanting’s order form or verbally as the case may be).

Portal: an online internet platform that allows the Customer to view invoices and delivery notes.

Special Order: the Customer’s Order for the Goods where Fort Merchanting does not hold the Goods in stock. The Customer will be made aware that their order is a Special Order in the order form, by email or telephone call or on screen during the online Order process.

Specification: the specification for the Goods as stated in the Order

Fort Merchanting: FORT MERCHANTING LIMITED (registered in England and Wales with company number 10623748).


1.2 Interpretation

(a) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes faxes and emails.


2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification submitted by the Customer are complete and accurate.

2.3 After the Customer places an online Order, the Customer will receive an email from Fort Merchanting acknowledging receipt of the Order but such email does not mean that the Order has been accepted. Acceptance of the Order will take place as described in clause 2.4.

2.4 The Order shall only be deemed to be accepted when Fort Merchanting issues a written acceptance of the Order, confirms acceptance on the telephone with the Customer or when the Goods are tendered for delivery at which point the Contract shall come into existence.

2.5 If Fort Merchanting is unable to supply the Customer with the Goods for any reason, it will inform the Customer of this and will not process the Order. If the Customer has already paid for the Goods, Fort Merchanting will refund the full amount including any delivery costs charged as soon as possible.

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.

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