Consumer Terms and Conditions





1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.




2.1 Who we are. We are Fort Merchanting Limited a company registered in England and Wales. Our company registration number is 10623748 and our registered office is at Manufactory House, Bell Lane, Hertford, Hertfordshire, SG14 1BP. Our registered VAT number is 324 0573 30.

2.2 How to contact us. You can contact us by telephoning our customer service team at 01488 505800 or by writing to us at and Manufactory House, Bell Lane, Hertford, Hertfordshire, SG14 1BP. Please note that all calls are monitored for training and monitoring purposes.


2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.




3.1 How we will accept your order. Our acceptance of your order will take place when we write to you to accept it or when we confirm in a call that we accept it, at which point a contract will come into existence between you and us. Where an order is placed by telephone we reserve the right to record the telephone call for training and monitoring purposes.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.


3.3 Your order number. We will assign an order number to your order and inform you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


3.4 This contract is divisible. Each delivery made hereunder:

(a) shall be deemed to arise from a separate contract; and

(b) shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein without reference to and notwithstanding any defect of default in the delivery of any other instalment.



4.1 Products may vary slightly from their pictures. The images of the products in our brochure and on our website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations and we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images in our brochure and on our website.

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.